Frequently Asked Questions
Everything you need to know about our natural ingredients and ordering process.
Are your ingredients organic and non-GMO?
We prioritize sourcing the highest quality ingredients. The majority of our products are certified organic and non-GMO Project Verified. Please check the specific product label or description for individual certifications.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on opened food products. However, if your order arrives damaged or you receive the incorrect item, please contact our support team within 14 days for a full refund or replacement.
Do you test for heavy metals and purity?
Yes, every batch of our ingredients undergoes rigorous third-party laboratory testing to ensure purity and safety, including screens for heavy metals, mold, and pesticides.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.